Industry Solution

Unified IT Operations for Telecommunications Networks

Telecommunications providers manage large-scale network infrastructure across towers, data centers, and edge environments. Galactis helps operators maintain network visibility, regulatory compliance, and operational reliability.

Business Outcomes

SLA Compliance: Improve service reliability and maintain network performance aligned with telecom service level agreements.
Faster Incident Resolution: Detect and respond to network incidents quickly to reduce downtime and service disruptions.
Optimized Field Operations: Improve visibility into infrastructure and service issues to reduce unnecessary field dispatches and operational costs.

Traditional Network Operations vs the Galactis Approach

Traditional Network Operations

Fragmented monitoring tools across network layers create limited operational visibility.
Manual incident management increases response times and service disruption risks.
Limited integration across systems slows troubleshooting and service restoration.

How Galactis Supports Telecom Operators

Unified visibility across network infrastructure and operational systems.
Automated incident detection and response workflows for faster service restoration.
Operational insights to improve service reliability and network performance.

IT Challenges in Telecommunications

Telecommunications operators manage complex distributed infrastructure across network towers, switching centers, fiber networks, and cloud platforms.

Limited Network Visibility

Telecom environments span thousands of devices across distributed networks, making it difficult to maintain centralized visibility.

Service Assurance and SLA Pressure

Operators must maintain strict service level agreements while monitoring network health across large-scale infrastructure.

Infrastructure Complexity

Managing legacy systems, modern network platforms, and edge infrastructure increases operational complexity.

Incident Detection Across Distributed Networks

Detecting service disruptions across multiple network layers can be challenging without unified monitoring and operational visibility.

Core Capabilities for Telecom Network Operations

Galactis provides capabilities to support network operations, service assurance, and regulatory compliance across telecommunications infrastructure.

Network Infrastructure Visibility

Monitor infrastructure across towers, fiber networks, switching centers, and edge systems to maintain operational visibility across distributed telecom environments.

Service Assurance and SLA Monitoring

Monitor service performance and network availability across telecom infrastructure to maintain SLA commitments and ensure reliable connectivity.

Incident Detection and Response

Identify service disruptions quickly and support faster incident resolution across network infrastructure and telecom service platforms.

Operational Intelligence and Performance Insights

Analyze network performance and service delivery metrics to help telecom teams detect risks earlier and improve operational decision-making.

Field Operations Optimization

Provide infrastructure insights that help telecom teams reduce unnecessary site visits, improve technician planning, and optimize field service operations.

Compliance and Service Governance

Support telecom regulatory frameworks and operational governance requirements across infrastructure, services, and operational processes.

Compliance and Regulatory Alignment

Telecommunications operators must comply with national telecom regulations and operational standards while maintaining reliable network services and infrastructure governance.

TRAI GuidelinesDepartment of Telecommunications (DoT)ISO 27001GSMA Standards

Case Study

Production deployment results

Airtel

Challenge

Frequent SLA penalties across 22 telecom circles due to slow outage detection and manual coordination between teams.

Solution

Galactis correlated telemetry across all circles, predicted incidents with AI, and automated customer communication workflows.

Result

42% reduction in P1 incidents, 60% faster customer notifications, and ₹5.2 Cr saved in SLA penalties.

Integration With Telecom IT Ecosystems

Galactis integrates with telecom IT environments to connect network infrastructure, operational systems, and governance workflows across distributed telecommunications platforms.

Cloud and Infrastructure Platforms

Integrate with cloud and hybrid infrastructure environments to maintain visibility across telecom workloads operating across data centers, edge locations, and cloud platforms.

Network Operations and IT Service Management

Connect with network operations and service management platforms to synchronize incidents, asset data, and operational workflows across telecom environments.

Security and Compliance Platforms

Exchange operational data with security and analytics platforms to support network security monitoring, compliance reporting, and risk detection.

Infrastructure and DevOps Platforms

Integrate with infrastructure and DevOps platforms to support automation, deployment, and operational management across telecom infrastructure.

Works With Your Existing Technology Stack

Galactis connects with widely used platforms across cloud, network operations, security, and infrastructure used by telecommunications operators.

Cloud & Infrastructure

AWSMicrosoft AzureGoogle CloudOpenStack

Network & Service Management

ServiceNowBMC HelixNetcoolIBM Tivoli

Security & Compliance

SplunkIBM QRadarMicrosoft SentinelElastic SIEM

Infrastructure & DevOps

KubernetesAnsibleTerraformGitLabJenkins

Why Telecom Operators Choose Galactis

Unified Network Visibility

Maintain centralized visibility across distributed telecom infrastructure.

Faster Incident Detection

Detect and respond to service disruptions quickly.

Operational Efficiency

Improve network operations and reduce manual troubleshooting.

Scalable Infrastructure Governance

Support growing telecom infrastructure and evolving operational requirements.

Partner With Galactis

Schedule a consultation to explore how Galactis helps telecom operators maintain service reliability, operational visibility, and infrastructure governance.

What You Receive

Full control matrix + RACI
ROI assumptions validated against peers
Integration sequencing with your systems
Pilot charter with 8-week success plan