Industry Pain Points
Challenges identified from stakeholder interviews and operational assessments with contact centers teams
- High agent turnover and multilingual requirements drive inconsistent CX and rising operational costs.
- Legacy IVR and siloed CRM systems prolong handle times, lower CSAT, and create customer frustration.
- Regulatory compliance (TRAI, DPDP Act, DND Registry) requires robust consent management and data handling controls.
Galactis Solution
Each control maps to capabilities in the Galactis platform, accelerators, and partner playbooks
- AI agents triage and resolve Tier 1 inquiries in English, Hindi, and regional languages with sentiment-aware escalation.
- Integrated knowledge base and workflow automation reduce handle time by surfacing next-best actions across all channels.
- Consent tracking, call recording governance, DND registry compliance, and automated DPDP reporting.
Compliance Alignment
Controls synthesized from compliance packs available in Resources → Whitepapers
Case Study
Production deployment results
Infosys
Challenge
Rising call volumes across global delivery centers and DPDP compliance requirements created backlog and regulatory risk.
Solution
Galactis deployed multilingual voice and chat agents integrated with CRM, QA analytics, and compliance workflows.
Result
30% reduction in average handle time, 18-point NPS increase, and ₹2.8 Cr saved in operational costs within 90 days.
Partner With Galactis
Book an industry blueprint session to walkthrough controls, integrations, and KPIs tailored to your regulatory, operational, and financial objectives
What You Receive
- Full control matrix + RACI
- ROI assumptions validated against peers
- Integration sequencing with your systems
- Pilot charter with 8-week success plan